Whitetail Disposal (now part of Casella) lets you pay your trash and recycling bill online through the Casella/Soft‑Pak portal, by phone, or via third‑party bill‑pay services like doxo, with options for AutoPay and paperless billing.
Online Bill Pay via Casella / Soft‑Pak Portal
- Portal URL: Go to the Casella online account portal at https://secure.soft-pak.com/webpakw7/signin.jsp or click “Manage Account” from the Whitetail Disposal website.
- Register or sign in:
- New users: Click “Register Now” and enter your email, password, customer number, and access code from your quarterly statement or invoice.
- Existing users: Log in with your credentials or use the “forgot password” link if needed.
- What you can do:
- View current and past statements and check your balance
- Make one‑time payments 24/7
- Enroll in Autopay so your current balance is paid automatically each billing cycle
- Turn on paperless billing (eBilling) to receive statements by email instead of mail
Payments through the Casella portal typically support credit/debit cards and ACH from a bank account, depending on your profile settings.
Phone Payments and Support
- Residential billing phone: Call 610‑754‑0103 and choose extension 1 for residential billing to pay by phone or ask billing questions.
- Township‑specific line: For Hanover & Easttown Townships, use 610‑936‑9967 for service and billing questions tied to those municipal contracts.
Phone agents can usually take a payment by card and help you enroll in Auto‑Pay or troubleshoot the online portal.
Third‑Party Bill‑Pay (doxo)
- doxo link: You can pay Whitetail Disposal via doxo at https://www.doxo.com/u/biller/whitetail-disposal-inc-443620F.
- Supported methods:
- Credit and debit cards
- Apple Pay
- Bank account (ACH)
- Note: doxo is not an in‑house Whitetail/Casella portal; it may charge service fees and payments may post more slowly than paying through the official Casella/Soft‑Pak portal.
Autopay and eBilling
Through the Casella/Soft‑Pak portal you can:
- Enroll in Autopay to automatically pay your current account balance each billing cycle from a saved card or bank account.
- Set eBilling (paperless billing) in the Billing Options section to receive statements by email instead of paper mail.
These options help avoid missed payments and let you keep everything digital.
FAQs – People Also Ask
How do I sign in to Whitetail Disposal’s online bill pay?
Go to the Casella online bill pay portal at https://secure.soft-pak.com/webpakw7/signin.jsp or click “Manage Account” from the Whitetail Disposal website. If you’ve already registered, enter your email and password; if you’re new, click “Register Now” and use the customer number and access code from your Whitetail statement to set up your profile.
Who is Whitetail Disposal?
Whitetail Disposal is a Pennsylvania‑based residential and commercial trash and recycling hauler that now operates as “a Casella Company.” It provides curbside trash, recycling, yard waste, and roll‑off services to homes and municipalities in parts of eastern Pennsylvania, and its billing is now handled through the Casella/Soft‑Pak online portal.
How often does WD bill customers?
Whitetail Disposal typically bills residential customers quarterly, as reflected in the quarterly statements that include your customer number and access code for portal registration. Some municipal or commercial contracts may follow different billing schedules, so always check the billing frequency on your invoice or call 610‑754‑0103 if you’re unsure.
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